Belden Jewlers is their sister company, even worse than Kay's.
I dropped my rings off over 2 months ago to get sized and I'm still waiting to pick them up. Absolute worst customer service. Don't even waste your time or energy.
My mother and I had gone in, just to return an item, when I noticed the new Coach Bold watch, new that day, and a beautiful women's Movado watch, I spoke to the gentleman helping my mom, which I wish I remembered his name, but he was fantastic. He helped up with everything that day. He was able to get me the new Coach Bold for over 50% off, as well as a great deal for my mother's Movado watch. I've also had great help in the past finding my husband's engagement ring.
Horrible customer service! I put a ring on hold there a few months ago, and explained to them that I would be doing a trade in towards the purchase. They did inform me they can not do trade ins there, but would work with another store to do it so I could buy the ring from them. A couple weeks ago I called them after securing the financing from Kays for the ring and let them know that I was ready. I was told by my sales rep that the manager was away until Monday and she would call me back then. No call all week, the following Monday I called back and was told the manager was tied up but she would call me back, no call again. I called corporate on Tuesday and finally got a call back from the manager who informed me she was too busy all week to call me back and in my opinion not very sincere. Come to find out they could not do the trade in and would need me to go to Salem to buy the ring and do the trade in, which is another hour on top of my already two hour drive. The whole time they had my deposit, would not call me back and were not upfront with me about the trade in. So now I have to start the shopping process over again to find the perfect ring like the one they had there. Stay away, not a good place to do business!
I just wanted to thank Stacy for helping me find the perfect gift for my daughter's 16th birthday. I wasn't sure what to get but she knew the perfect gift a beautiful necklace. My daughter loved it and wears it every day. I highly recommend Stacy at Kay for outstanding customer service and a wonderful friendly personality.
Awful ! Yea they may have beautiful jewelry but their service is beyond just not professional. To get jewelry sized takes 2-4 weeks which isn't exceptable. The people who work their are not understanding of your needs, and thy have a nerve to just dip your jewelry in water for a cleaning. They aren't on time for anything and for the price we pay for jewelry they should have quicker services. I will be going else where for my fiancées wedding band.
Kay Jewelers is a US Jewelry Store based in Nashua, Massachusetts. Kay Jewelers is located at 310 Daniel Webster Hwy #169, Nashua, NH 03060, USA.
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