Just wanted to know who the manager is at the Pheasant Lane Mall in Nashua, NH? Just came from there this morning and after waiting at the counter for 5 minutes to get my ring inspected, the sales girl instead decides to wait on a couple who just walked in. So patiently I waited until she was through and another customer came in who she was going to wait on, when I finally spoke up and said excuse me but I've been waiting here, what am I invisible. So a gray haired man who works there also said I didn't have to be so rude and started yelling at me. Never since I've been going there since 1998 have I been treated so disrespectful! I have bought watches, anniversary ring, mother's day ring, necklaces there and it will be the last time I go there! If that gray-haired guy is your manager you'll be losing a lot of customers. I always thought it was first come first serve? But he informed me because I didn't walk directly up to the sales girl like the couple did, that's why I didn't get waited on, even though she saw that I had been there before they arrived! I totally deserved an apology but never received one! Horrible customer service!
I went into Hannoush in Nashua after trying all the other chain jewelry stores looking for a wedding band that matched my engagement ring that we had purchased from another jeweler. It was not part of a matching set, so I was becoming sure that I was going to have to settle for something that was not really what I wanted. I came in and met Shannon and Emily, who immediately started the process of creating the perfect ring for me. Emily measured the ring, the gold surrounding the channel setting, checked the diamonds in my engagement ring. She went into the computer and put in precise instructions along with a drawing that she made of what she envisioned. Emily assured me that the ring would be perfect, and that I would love it. Both girls had complete confidence that this would be done right and was just what I was looking for. Being used to being disappointed now and then in the past, I still had my doubts, it was such a big thing to me, and I was nervous. Also, they only had 4 weeks to work with. Emily said she would make it happen, and she did. Days before my ring was expected to be finished, she called me and had it in hand. My fiancé and I went in to pick it up, and I was thrilled! It could not be more perfect, the stones glitter and are free of carbon spots, the gold is perfectly measured to match my engagement ring. I never thought I would be so happy with a jeweler, but yesterday, we were married, and I can not stop looking at my beautiful wedding band set. THANK YOU EMILY AND SHANNON! Needless to say I highly recommend Hannoush in Nashua. The price was great too. They are the only one of the chain stores that create their own jewelry, so you need to make a visit there if you are looking for the perfect wedding rings.
Hannoush Jewelers is a US Jewelry Store based in Nashua, Massachusetts. Hannoush Jewelers is located at 310 Daniel Webster Hwy, Nashua, NH 03060, USA.
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