I was attended by a rude and stupid salesman, who certainly does not like immigrants.
He does not have the patience with me, that I am learning English, not even with my daughter, who is fluent in English.
I went there to the genius bar to find a solution and I waited for an hour. Then a gentleman came and help me with me issues. He was so friendly.
Yesterday I went to buy an iPhone 8 and Apple Watch and I had my worst experience buying at Apple.
A huge shout-out to customer service rep. Dan. We came in last night with our 17 year old daughter who was buying a new iPhone. She didn't want all the bells and whistles and knew she wanted the iPhone SE. He listened carefully to her and her needs and brought out exactly what she wanted. Because she did not back up her old phone prior, Dan showed her the information that she needed from the Apple website so that she could successfully transfer all her information from her old phone to her new phone from home. He also assisted her with her transfer regarding the AT&T network. (When she got home, she followed his directions and had her phone successfully up and running in no time). Dan took extra time to ask her about her interests and hobbies. When she mentioned photography, he told her all about the iPhone photography classes that the Apple store provides. When she mentioned that she works for Market Basket, he even looked up online to see if there were any discount coupons for MB employees. He spent about 45 minutes with her making sure she understood exactly what she needed to do when she got home and that she was pleased with her purchase. He was extremely professional, engaging, courteous, respectful and just an all around nice guy. Thank you Dan for making our daughter's first time Apple buying experience an extremely pleasant one!!!
Very nice store, they have friendly staff. Way better experience than in some other Apple Stores. Thank you for the service
Regrettably, I hope I never have to go to this store to buy something.
I've bought a new iphone there, they gave me so many problems. They charged me twice, gave me two order numbers, I tried to cancel one of the orders, but it shows no orders under my account. I've been calling them for two day, they put me on the phone forever, no one helps me. This is the worst experience ever buying iphone there. Their customer service is so bad, not responsible for online customers.
Apple Pheasant Lane is a US Electronics Store based in Nashua, Massachusetts. Apple Pheasant Lane is located at 310 Daniel Webster Hwy, Nashua, NH 03060, USA.
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