Just had the worst retail experience with Sears. This is more a complaint to the Sears Deliever Service, not the store itself. Purchased a washing machine mid July. Due date delivery about 5 business days. Perfect! Got a call two days later stating the delivery has been delayed until August 22nd! What?? Okay I'm upset but, I really liked the washer I picked so I sucked it up.. Aug 21 rolls around I get a call (all automated by the way) saying the delivery was delayed one week to Aug 29.. Okay I'm real frustrated and got in touch with a representative who apologized and said I am definitely scheduled for Aug 29. So today rolls around.. Well, guess what? Got a call this morning after I got a call last night confirming my delivery that it was going to be delayed!! My head is now spinning. I call and I get a lady who confirms the delay and says the washing machine never showed up to their distribution center. I tell them I want to cancel everything and she responds with "we figured you would say that, your order has been cancelled" and before I could even get one word out she hung up... The next person I called I'm surprised is not deaf at how loud I was yelling into that phone. Never, ever, buy anything from this company. I'm mad at myself for going there in the first place. This company is dying and I found out why first hand today.
The worst experience I’ve had with any company ever. Everything from the delivery to the installation has been a nightmare as others have described. Never ever again will I do business with this company
I recently purchased a mattress from the Pheasant Lane Mall SEARS branch. My experience, dealing with these guys, deteriorate rapidly. For starters, I bought my mattress from a brick and mortar store to support the employees who are taking a hit from the internet sales. They were extremely polite and helpful during the process of purchasing the mattress. Their behavior changed completely when I tried to get reimbursed throughout the match price policy that Sears advertises. The problem is that in the store they provide you with the final price of the product only at the end. When I asked for a price match, the salesman crunched some numbers and start giving me attitude. I regret to say that the process from the internet is much more transparent and care free and from my calculations it would cost me cheaper. I decided to tame my business elsewhere. Next time, I would make my purchase online or go to the Burlington branch were the empoyees are more helpful.
Among one of the worst experiences ever, this company has gone down hill over the years and I will 100% never return to buy another thing from them. Customer Service - awful, you get sent to another country to resolve issues and speak to a person that has the same personality as a robot. unacceptable. In-store experience, poor at best. Sales personal have no hustle what so ever, the sale takes longer than buying a car or refinancing your house. Unacceptable. Sales people looks slovenly unprofessional. I was looking to cancel an order for a dryer that was promised to me 2 days delivered after purchase. 4 weeks later they still dont have the product. Sears wont refund my card the $1000 for the item for 7-10 business days -- completely unacceptable, when I paid cash? Why do I have to wait all this time to get my money back. In the store I bought it from, not one person answers the phone to speak to me, It rings off the hook then I get disconnected. SEARS IS OFFICIALLY A JOKE... THERE COMPUTER SYSTEMS ARE OBSOLETE, STORES ARE A MESS AND UNORGANIZED, THE SALES PROCESS TAKES FAR TOO LONG.
Can get most of everything you like to shop for affordable prices like: tools, appliances, clothing for her/ him and kids, mattresses, boots and so much more.
Sears is a US Department Store based in Nashua, Massachusetts. Sears is located at 310 Daniel Webster Hwy #279, Nashua, NH 03060, USA.
Please contact with Sears using information above: Address, Phone number, Fax, Postal code, Website address, E-mail, Facebook. Find Sears opening hours and driving directions or map. Find real customer reviews and ratings or write your own review.
Find Department Store in Nashua