Very disappointed with this salon today. I called a day before to see if there were any openings for a balayage and trim for the next day - the guy that I spoke with to on the phone told me the hair stylist that I usually see was not available, but another one was for 12pm. I decided that it was fine, thanked him for getting me in last minute. He asked for my information and supposedly "put me in" for 12. I show up at 12 the next day, only to find out that someone is scheduled for a balayage but it is not me. They double booked me. They called the other person and that person never answered their call and never even showed up. 15 minutes later the lady up front comes to tell me they have a 20 minute waiting policy and don't want to keep me waiting in case the other person shows up. She already had me wait 15 minutes what's another 5?? The other person wasn't going to show up when they never called or answered their call anyway. I heard the receptionist talking to the hair dresser and the hair dresser clearly just didn't want to do her job today and see me. Very incovenient for me to go out of my way, show up on time for MY appointment and get sent home even though the other person never even showed up. I get mistakes happen, if the other person had showed up I wouldn't be so upset but NO ONE was there to see this particular hair dresser except for me. Thanks for ruining part of my birthday plans JC Penney salon.
Jcp Salon is a US Beauty Salon based in Nashua, Massachusetts. Jcp Salon is located at 310 Daniel Webster Hwy #103, Nashua, NH 03060, USA.
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